Correctly defusing aggressive behaviour will have a serious impact on your personal safety. Below are some useful guidelines.
Social Bookmarking
Posts Tagged ‘conflict management’
Trying to Defuse Aggressive Behaviour?
Over 288,000 Assaults on British Workers Every Year.
Estimates from the 2006/07 British Crime Survey (BCS) indicated that there were approximately 397,000 threats of violence and 288,000 physical assaults by members of the public on British workers during the 12 months prior to the interviews…
